Privacy Policy

Last updated: January 20, 2026

Welcome to Devyatra Travels ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website devyatratravels.com or use our services related to Char Dham Yatra, Kailash Mansarovar, and other spiritual journeys.

1. Information We Collect

We collect information that you provide directly to us when you:

• Make a booking or inquire about a package.
• Contact us via phone, email, or WhatsApp.
• Subscribe to our newsletter or download guides.
• Fill out forms on our website (e.g., booking form).

The types of data we may collect include:

• Personal Identification Information: Full name, address, email address, phone number, date of birth, passport details (for international tours).
• Payment Information: Credit/debit card details, UPI IDs (we do not store full card details; transactions are processed via secure gateways).
• Travel Preferences: Dietary requirements, medical conditions relevant to the yatra, emergency contact information.
• Technical Data: IP address, browser type, device information, pages visited (collected automatically via cookies).

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings, including sending confirmations and itineraries.
• Provide customer support and respond to inquiries.
• Send you important updates regarding your trip (e.g., weather alerts, schedule changes).
• Personalize your experience and deliver tailored content.
• Send marketing communications (if you have opted in).
• Improve our website, services, and overall user experience.
• Comply with legal obligations and enforce our terms.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the context:

• Contract: Processing necessary to fulfill a booking or pre-contractual steps.
• Consent: You have given clear consent (e.g., for marketing).
• Legitimate Interests: For improving our services, security, and fraud prevention.
• Legal Obligation: Compliance with applicable laws (e.g., tax, immigration).

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Hotels, transport operators, local guides, and payment processors necessary to deliver your tour.
• Legal Authorities: When required by law or to protect our rights.
• Business Partners: With your consent, for co-branded services or offers.

All third parties are obligated to protect your information and use it only for the specific service they provide.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption on our website.
• Secure servers and restricted access.
• Regular security assessments.

However, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Booking records: up to 7 years for tax/accounting purposes.
• Marketing preferences: until you withdraw consent.
• Inquiry data: up to 1 year after last interaction.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for marketing.
• Withdraw Consent: Withdraw consent at any time for marketing.

To exercise any of these rights, contact us at info@devyatratravels.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device. You can control cookies through your browser settings. Types we use:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant ads.

You can opt out of non-essential cookies via our cookie banner or browser settings.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18 without parental consent. If you believe a child has provided us data, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries outside your own, including India, where our servers are located. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@devyatratravels.com
• Phone: +91 9837754807, +91 6396484642
• Address: New Haridwar, 138, near Devbhoomi Hospital, Haridwar, Uttarakhand 249410, India

Thank you for trusting Devyatra Travels with your spiritual journey. 🙏